Refund & Cancellation Policy

Last updated: September 24, 2026

Welcome to Skillzy Young Scholars. This Refund & Cancellation Policy explains the terms governing payments, cancellations, rescheduling, tutor changes, and refunds for all educational services provided by Skillzy Young Scholars ("we", "our", or "us").

By enrolling in any Skillzy Young Scholars program (including Grade 1–12 subjects and competitive exam prep), students and parents/guardians acknowledge and agree to this policy.

1. FREE DEMO CLASSES

Each new student receives two (2) free demo classes per subject. Demo classes are free, require no payment, and are not deducted from any class package. We encourage every family to use the demo classes to evaluate the tutor, teaching style, and platform before purchasing a package, since purchases are generally non-refundable (see Section 3).

2. CLASS PACKAGES

Skillzy Young Scholars provides live online educational classes and competitive exam coaching through prepaid, per-subject class packages, in either a 1:1 or small-group (maximum 1:4) format:

• 20-Class Package
• 50-Class Package
• 100-Class Package

Each class is a live session of up to 50 minutes. Students must purchase a class package before attending regular classes. Unused classes remain available in the student's account until the package validity period ends: 6 months for a 20-Class Package, 12 months for a 50-Class Package, and 18 months for a 100-Class Package, counted from the date of purchase. Classes not used within this period expire and are not refundable.

3. NO REFUND POLICY

All payments made to Skillzy Young Scholars are final and non-refundable. Refunds will not be provided for:

• Change of mind after enrollment
• Lack of attendance or scheduling conflicts
• Failure to utilize purchased classes, or expiry of a package
• Student relocation or change in circumstances
• Dissatisfaction after classes have been conducted
• Dissatisfaction with a tutor or competition coach after enrollment, as tutor reassignment options are available through our Tutor Change Request process
• Voluntary withdrawal from a program
• Currency conversion, bank, or payment-provider fees charged to the payer

4. REFUND EXCEPTIONS & PROCESSING TIMELINE

Refunds may only be considered under the following specific circumstances:

• Duplicate Payments: If a parent or student is charged more than once for the same transaction due to a technical error, the duplicate amount will be refunded after verification.
• Payment Processing Errors: If an incorrect payment is processed due to a system error attributable to the payment provider, Skillzy Young Scholars will issue a refund upon investigation.
• Where Required by Law: Refunds will be provided where required by applicable consumer protection law.
• Processing Timeline: Approved refunds will be processed back to the original payment method within 5 to 10 business days. Your bank or payment provider may take additional time to show the funds.

Before disputing a charge with your bank or card issuer, please contact us so we can resolve the issue quickly.

5. STUDENT CLASS CANCELLATION & RESCHEDULING

Students or parents who cannot attend a class must notify Skillzy Young Scholars at least four (4) hours before the scheduled class time, by email or WhatsApp.

• 1:1 Private Classes: When proper notice is provided, the class will not be deducted from the student's package and will be added back to the balance. Rescheduling is available only for 1:1 private classes, subject to tutor availability.
• Small Group Classes (max 1:4): Group classes run on a fixed schedule and are not rescheduled when a student cancels or cannot attend. If proper notice (at least four hours) is provided, the class will not be deducted and will be added back to the student's balance, but no replacement session will be arranged. Class recordings, practice materials, and mock test solutions will be provided via the LMS. Group slots cannot be individually paused.
• Group classes are rescheduled only when the class could not be held because of an issue on Skillzy Young Scholars' side (see Section 7).

6. LATE CANCELLATION & NO-SHOW

• Late Notice: If a student does not attend a scheduled class (1:1 or group) and does not provide at least four (4) hours' advance notice, the class will be considered a paid class, marked as conducted, and deducted from the purchased package. It will not be rescheduled or refunded.
• Tutor Waiting Window: Tutors and competition coaches will remain in the online classroom session for up to 15 minutes. If the student does not join within 15 minutes, the session will be marked as a no-show and deducted.
• Late Arrival: Classes end at the scheduled time. Time lost through late arrival is not made up.

7. CANCELLATION OR CHANGES BY SKILLZY YOUNG SCHOLARS

If Skillzy Young Scholars cancels a scheduled class due to tutor unavailability or technical issues:

• A 1:1 class will be rescheduled at a mutually agreeable time, and a group class will be rescheduled for the whole batch at a time announced by Skillzy Young Scholars, OR
• The class will be credited back to the student's remaining class balance.

If a group batch is merged with another batch, the number of classes remaining in a student's package does not change. If a class is not held because Skillzy Young Scholars cancelled it, the package validity period is not shortened.

8. TUTOR CHANGE REQUESTS

Skillzy Young Scholars strives to ensure a strong student-teacher match. If a parent or student is dissatisfied with an assigned tutor or competition coach, a reassignment request may be submitted under these guidelines:

• Students may submit a maximum of three (3) tutor change requests per purchased package.
• The student will receive one (1) complimentary evaluation class with each newly assigned tutor.
• Complimentary evaluation classes will not be deducted from the student's class balance.
• Regular class package deductions resume only after the student confirms enrollment with the new tutor.

9. TECHNICAL ISSUES

In the event of major technical issues on Skillzy Young Scholars' platform or LMS affecting a class, the session will be rescheduled or credited back. Minor local internet disruptions on the student's end will not automatically qualify for replacement classes.

10. REFERRAL BONUS CLASSES

Bonus classes earned through the Referral Program have no cash value, are not refundable, and follow the scheduling rules in this policy. See the Referral Policy for details.

11. FORCE MAJEURE

Skillzy Young Scholars shall not be held liable for delays, rescheduling, or interruptions caused by circumstances beyond reasonable control, including severe internet outages, power failures, or public emergencies. Classes will be rescheduled where possible.

12. CONTACT INFORMATION

For cancellation requests, tutor change requests, or billing inquiries, please contact: